Frenz Privacy Notice
Last updated: July 2026
Who we are
Frenz is a community organisation providing recreational pickleball sessions and related activities across Swansea, Llanelli and Carmarthenshire.
If you have any questions about this Privacy Notice or how we use your personal information, please contact:
Email: frenzpickleball@gmail.com
What information we collect
When you complete our Join Frenz form or contact us, we may collect:
· Your name
· Email address
· Telephone number
· Town or postcode
· The sessions or venues you are interested in
· Your pickleball experience
· Your preferred method of contact
· Any additional information you choose to provide
We ask that you do not submit detailed medical or other sensitive personal information through our registration form.
Why we collect your information
We use your information to:
· Respond to your enquiry.
· Register you with Frenz.
· Recommend suitable sessions.
· Contact you about sessions you have asked about.
· Send invitations to relevant Frenz communication groups (such as Spond or WhatsApp).
· Maintain basic membership and attendance records.
· Administer the safe operation of our activities.
We do not use your information for automated decision-making or profiling.
Our legal basis
We process your information because:
· you have asked us to provide information or services;
· it is necessary to administer your participation in Frenz activities; and
· where appropriate, you have given your consent.
Who we share your information with
We do not sell or rent your personal information.
Where necessary to administer Frenz activities, your information may be shared with trusted service providers such as:
· Google Workspace services (Forms, Sheets and Drive)
· Spond
We only use these services to help administer Frenz activities.
How long we keep your information
We keep your information only for as long as it is reasonably necessary to administer your participation in Frenz or to meet legal, safeguarding or insurance requirements.
If you ask to leave Frenz, we will normally remove your personal information within a reasonable period unless we are required to retain it for legal or legitimate organisational reasons.
Keeping your information secure
We take reasonable steps to protect your information from unauthorised access, loss or misuse.
Access to membership information is limited to those administering Frenz activities.
Your rights
You have the right to:
· request a copy of the personal information we hold about you;
· ask us to correct inaccurate information;
· ask us to delete your information where appropriate;
· object to certain uses of your information;
· withdraw consent where processing is based on consent.
To exercise any of these rights, please email:
frenzpickleball@gmail.com
Cookies
Our website may use essential cookies and services provided by Squarespace and embedded Google Forms. These services may set their own cookies. Please refer to their privacy information for further details.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be published on this website. you're building, we're here to help you take the first step with confidence.